Quality
Policy Statement
The
Quality Policy of Tigers Eye Security Ltd is to work to the recognized
standards of BS 7499 for Security Officers and BS 7960 for Door Supervisors and
the screening/vetting of full time staff in accordance with BS 7858. We ensure
that our quality standard is exactly what the customer has defined and agreed
to in the Service Agreement – and to exceed our customers’ expectations in
service and standards.
To
achieve this we must:
• Provide
a personal service to all our customers
• Listen
to our customers
• Provide
outstanding service
•
Consistently provide the customer with their specified requirements
• Not to
lose a contract as a result of poor service
• Achieve
a minimum score of seven on the monthly quality questionnaire
• The
organisation is totally committed to continually improving the service.
The
Quality Policy is communicated and understood at appropriate levels in the
organisation
Online
Privacy Policy
This online
Privacy Policy is provided to make you aware of how Tigers Eye Security Ltd
collects, uses and manages information of visitors to its Internet website.
Tigers Eye collects the following information regarding visitors to our
website: domain name, name, information regarding what pages are accessed,
information volunteered by you, such as e-mail address or website registrations
and your preferred means of communication.
Tigers
Eye Security Ltd collects and logs this information for statistical purposes.
Other than stated in the preceding, no attempt is made to identify users or
their browsing activities except in the event of an investigation where a law
enforcement agency may exercise a warrant to inspect logs, or where Tigers Eye
Security believes it is required to collect and produce relevant electronic
documentation to fulfil its obligations to third parties including statutory
organisations under local law.
Tigers
Eye Security Ltd endeavours to use and disclose your personal information only
in limited circumstances. Tigers Eye Security will do so if it is necessary to
protect any copyright or intellectual property in the material in the website
or if it is necessary to enforce the Tigers Eye Security website Terms and Conditions
of Use.
Equal
Opportunity Policy Statement
Tigers
Eye Security Ltd is committed to ensuring that all employees demonstrate
respect and fairness to their colleagues, the public with whom they come into contact,
and the people for whose benefit they work.
It also
needs to be able to recruit and retain the best staff and celebrate the
benefits of diversity on an individual and group level.
It is
committed to the elimination of institutional racism and other forms of
institutional discrimination.
Tigers
Eye will continually strive to challenge direct and indirect discrimination in
its organization, personnel practices and provision of services.
Tigers Eye has an equal opportunities policy
that values each person regardless of race, gender, disability, sexuality,
religion, marital status, social background or age.
Environmental
Policy
Environmental Policy
We are
committed to providing a quality service in a manner that ensures a safe and
healthy workplace for our employees and minimises our potential impact on the
environment. We will operate in compliance with all relevant environmental
legislation and we will strive to use pollution prevention and environmental
best practices in all we do.
We will:-
Integrate
the consideration of environmental concerns and impacts into all of our
decision making and activities.
Promote
environmental awareness among our employees and encourage them to work in an
environmentally responsible manner,
train, educate and inform our employees about environmental issues that
may affect their work.
Reduce
waste through re-use and recycling and by purchasing recycled, recyclable or
re-furbished products and materials where these alternatives are available, economical and
suitable.
Promote
efficient use of materials and resources throughout our facility including
water, electricity, raw materials and other resources, particularly those that
are non-renewable.
Avoid
unnecessary use of hazardous materials and products, seek substitutions when
feasible, and take all reasonable steps to protect human health and the
environment when such materials must be used, stored and disposed of.
Purchase
and use environmentally responsible products accordingly.
Where
required by legislation or where significant health, safety or environmental
hazards exist, develop and maintain appropriate emergency and spill response
programmes.
Communicate
our environmental commitment to clients, customers and the public and encourage
them to support it.
Strive to
continually improve our environmental performance and minimise the social
impact and damage of activities by periodically reviewing our environmental
policy in light of our current and planned future activities.
Health
and Safety Statement
Health & Safety
Tigers Eye
Security recognizes and accepts its responsibility as an employer to provide a
safe and healthy work situation for its employees. We undertake to adhere to the Health &
Safety at Work Act 1974 and in doing so hope to increase safety awareness,
reduce the possibility of accidents and promote good working relationships
between T.E.S.L’s staff and between our staff and clients.
The
General statement
We as a
Company seek to provide the healthiest and safest working conditions possible
for all employees and require the support of all employees towards achieving
these ends in order to protect both our staff and anyone else who may be
affected by the work which our Company carries out.
The
overall responsibility for Health & Safety lies with the Managing Director
and any member of staff who is faced with a conflict between the demands for
safety and/or the demands of the client should refer the matter to his or her
immediate superior.
Health
& Safety are management responsibilities ranking equally with
responsibilities such as sales, personnel and accounts and therefore it is
imperative that management is made aware at the earliest opportunity of any
problems in connection with this.
As
employees of the Company it is the duty of management to see that everything
reasonably practicable should be done to prevent personal injury in the process
of carrying your duties. Most employees
will be working on client’s sites and should you feel that Health and Safety
standards are not being maintained it is your duty to contact your immediate
superior.
It is the
duty of all T.E.S.L's management to act responsibly and to do everything they
can to prevent injury to themselves and staff.
Although this policy is a management responsibility, it relies heavily
on the co-operation of all staff who is taking risk whether it is at T.E.S.L'
premises or T..E.S.L' clients' premises.
The
Managing Director monitors every aspect of Health and Safety via reports from
management. Should it be decided that
Health and Safety requirements under the Act or relevant legislation are not
being performed or complied with the Managing Director will, in the case of
client’s premises, contact the relevant representative of the client with a
view to recommending change
